FREQUENTLY ASKED QUESTIONS (FAQ)
Sim Card
How to make a PTT call and what are the fleet groups
How to make a cellular call
Cellular prefixes
Calling from Guam
Calling from the CNMI
Guam-CNMI Roaming
Making an International Call
Coverage for PTT, Cellular and Text
How to activate and deactivate Call Forwarding
How to setup, retrieve, deactivate and reactivate your voiceMail
How to activate Text Messaging
Payments
What are the Government Fees (GRT, E-911, USF)
What Warranty do I get with my phone
SIM CARD
The iCONNECT SIM Card works only with an IDEN Sim-based handset provided by iCONNECT. Detach your iCONNECT SIM Card from the SIM Card holder and insert it into the slot in your mobile phone. Do not touch the golden metal contact plate of your SIM card as this might damage it.
There are 2 types of Sim Cards currently used: 32k and 64k Sim Cards.
A 32K Sim Card can store up to 250 phonebook entries and can be used with 2 digit phone series like i30, i35, i50, i55, i60, i90, i95 and 3 digit phone series like the i205, i215, etc. A 32K Sim Card can not assign unique ring tones and pictures to contacts in Falcon series.
The 64K Sim Card can store more data like 600 phonebook contacts. This Sim Card can only be used with the 3 digit phone series like the i205, i215, i285, i305, i315, i325, i325IS, i530, i730, i736, i830, i860, i870, i930; The 64K Sim Card is not compatible with the 2 digit phone model series.
HOW TO MAKE A PUSH-TO-TALK (PTT) CALL
There are several fleet groups for Push-To-Talk. Each fleet indicates whether a subscriber is from Guam or CNMI or subscriber is a Roamer (Guam and CNMI) or a prepaid subscriber. Each fleet group is indicated by a prefix (number followed by an asterisk *) and the PTT number.
Various fleet groups and prefixes:
1*PTT number – Guam subscriber
5*PTT number – CNMI subscriber
8*PTT number – Roamer (Guam and CNMI)
6*PTT number – Prepaid subscriber (Guam and CNMI)
How to call the various fleet groups
1. To Push-To-Talk with the same fleet group as yours, you do not have to key in the prefix. Just dial the last 4 digits of his or her cellular number. Example: a Guam subscriber calling a Guam subscriber or prepaid subscriber calling a prepaid subscriber.
2. To Push-To-Talk with PREPAID subscribers with cellular numbers starting with:
868 prefix (868xxxx), dial 6* and the last 5 digits of the cellphone no. Example: 6*xxxxx
878 prefix (878xxxx), dial 6*6 and the last 4 digits of the cellphone no. Example: 6*6xxxx
3. To Push-To-Talk with GUAM POSTPAID subscribers with cellular numbers starting with:
888 prefix, dial 1* and the last 4 digits of the cellphone no.
898 prefix, dial 1*4 and the last 4 digits of the cellphone no.
To Push-To-Talk with a GUAM PUSH-TO-TALK ONLY subscriber, dial 1* & the radio no.
4. To Push-To-Talk with CNMI POSTPAID subscribers with cellular numbers starting with:
888 prefix, dial 5* and the last 4 digits of the cellphone no.
898 prefix, dial 5*4 and the last 4 digits of the cellphone no.
To Push-To-Talk with a CNMI PUSH-TO-TALK ONLY subscriber, dial 5* and the radio no.
5. To Push-To-Talk with ROAMERS with cellular numbers starting with:
888 prefix, dial 8* and the last 4 digits of the cellphone no.
898 prefix, dial 8*4 and the last 4 digits of the cellphone no.
HOW TO MAKE A CELLULAR CALL
CELLULAR PREFIXES
888xxxx cellular prefix means subscriber is postpaid. PTT number to call is 1* and the last 4 digit of the cellular number (1*xxxx).
898xxxx cellular prefix means subscriber is postpaid. PTT number to call is 1*4 and the last 4 digit of the cellular number (1*4xxxx).
868xxxx cellular prefix means subscriber is prepaid. PTT number to call is 6*8 and the last 4 digit of the cellular number (6*8xxxx).
878xxxx cellular prefix means subscriber is prepaid. PTT number to call is 6*6 and the last 4 digit of the cellular number (6*6xxxx).
CALLING FROM GUAM
to another iCONNECT number in Guam, just dial the 7-digit iCONNECT no. (local call)
to another iCONNECT number in CNMI, just dial the 7-digit iCONNECT no. (local call)
to a CNMI landline or another CNMI cellular network, add 670 to the 7-digit telephone or cellular number (long distance call).
CALLING FROM THE CNMI
to another iCONNECT no. in the CNMI, just dial the 7-digit iCONNECT no. (local call)
to another iCONNECT number in Guam, just dial the 7-digit iCONNECT no. (local call)
to a Guam landline or another Guam cellular network, add 671 to the 7-digit telephone or cellular number (long distance call).
GUAM-CNMI ROAMING
Your cellular service is automatically on roaming.
For PTT, you have to subscribe to roaming to be able to use PTT in both Guam and the CNMI. Prefix for Roamers is 8*xxxx.
MAKING AN INTERNATIONAL CALL
You can make international calls as follows:
Option 1 (International format)
Press + followed by the country code, then the area code and the telephone
number. Press SEND. Example: (Philippines) +63 2 8181234
Option 2 (International Access Code)
Dial 011 followed by the country code, then the area code and the telephone
number. Press SEND. Example: (Philippines) 011 63 2 8181234
COVERAGE
Coverage for Push-To-Talk, cellular and texting is the same from Guam to Saipan, Tinian and Rota.
CALL FORWARDING
To activate call forwarding:
1. Press MENU
2. Scroll down to CALL FORWARD and press SELECT.
3. Under FORWARD, press CHANGE and select BUSY, NO ANSWER, UNREACHABLE or ALL CALLS.
4. Encode 671 (Guam) or 670 (CNMI) followed by the 7-digit telephone number you wish to forward all your calls to.
5. Confirm the telephone number and press CHANGE to activate the service.
To deactivate call forwarding:
1. Press MENU.
2. Scroll down to CALL FORWARD and press SELECT.
3. Under FORWARD, press CHANGE and select OFF.
4. Confirm the telephone number and press CHANGE to deactivate.
VOICEMAIL
To set up or retrieve voicemail:
1. Dial *** and enter temporary pass code which is 1234.
2. Follow the automated attendant for further instructions to complete your voicemail setup, change the pass code or to retrieve your voicemails.
To deactivate voicemail:
1. Press MENU.
2. Scroll down to CALL FORWARD and press SELECT.
3. Under FORWARD, press CHANGE and select DETAILED.
Under BUSY, NO ANSWER, UNREACHABLE or ALL CALLS >MENU >RETRIEVE STAT >OFF
To reactivate your voicemail:
1. Press MENU.
2. Scroll down to CALL FORWARD and press SELECT.
3. Under FORWARD, press CHANGE and select DETAILED.
4. There are 4 conditions (Busy, No Answer, Unreachable or All Calls) you can choose from to have your calls transferred to your voicemail.
5. Choose one condition, press CHANGE and encode 999 followed by your phone number.
6. Confirm your number and press OK to activate this service.
TEXT MESSAGING
Text messaging is activated upon purchase.
To activate, set the message center number by using the following steps:
- Go to MENU
- Select MESSAGE
- Select OUTBOX
- Press MENU button
- Select TEXT MESSAGE SETUP
- Go to SERVICE CENTER NUMBER
- Type 16718886809
- Then press OK. You can start texting ICONNECT subscribers.
PAYMENTS
Checks can be sent to P.O.BOX 12398, Tamuning, Guam 96931 for Guam and P.O.BOX 501750, Saipan MP 96950 for the CNMI. Please write your Account number or Cellular Number or Radio Number plus Invoice Number and Invoice Date found in your billing statement on your check for accurate posting. Please allow 3 business days for payments to be posted after we have received your payment.
GOVERNMENT ASSESSMENTS AND FEES (GRT, E-911 AND USF):
GROSS RECEIPTS TAX (GRT) is a 4% tax added to the Gross Sales Amount and is remitted to GovGuam.
E-911 is currently at $1 a month and is a contribution to the E-911 Fund for the maintenance of the 911 emergency services and toll free public calling number.
UNIVERSAL SERVICE FUND (USF) is mandated by the Telecommunications Act of 1996 to preserve and advance telecommunications service nationwide. The USF reflected on your monthly bill changes from quarter to quarter depending on the costs of nationwide “universal service” programs established by the Federal Communications Commission (FCC). All telecommunications carriers collect the USF in behalf of the Federal government.
LIMITED WARRANTY
ICONNECT warrants its units against defects in material and workmanship under normal use and service for a period of 6 months for brand new units and 30 days for repaired and refurbished units from the date of purchase or repair. Batteries and charger damages are not covered by warranty.
This Limited Warranty does not cover:
a. defects or damage resulting from use of the unit in other than its normal and customary manner
b. defects or damage from misuse, accident, water, or neglect
c. defects or damage from improper testing, operation, maintenance, installation, alteration, modification, or adjustment
d. breakage or damage to antennas, unless caused directly by defects in material workmanship
e. unit subjected to unauthorized modifications, disassemblies, or repairs which adversely affect performance
f. scratches or other cosmetic damage to unit surfaces that does not affect the operation of the unit
g. normal and customary wear and tear
ICONNECT, at its option, will at no charge either repair the unit, replace it or refund the purchase price of the unit during the warranty period provided it is returned in accordance with the terms of this warranty. Replaced parts are warranted for the balance of the original applicable warranty period. All replaced parts of the unit shall become the property of Iconnect.
All ICONNECT units released are provided with a warranty sticker located at the backside of each unit along with the stickers for serial number.
The following warranty period applies to each type of handsets:
- 6 months for brand new handsets
- 30 days for repaired and refurbished handsets
Warranty stickers contain the following information:
- Date the unit was released by ICONNECT
- Length of warranty
The stickers must not be removed or tampered as warranty is void if the unit does not have warranty stickers or have tampered stickers.
In the event that the warranty sticker is damaged, subscriber must immediately inform ICONNECT to have warranty sticker replaced.
Subscriber must bring the receipt of purchase for warranty sticker replacement.
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